Voice AI that makes customer calls indistinguishable from humans.
What is Vapi?
Vapi is a voice AI platform founded by Pavan Agarwal and Umer Usman, designed to create fully autonomous AI agents capable of natural, human-like phone conversations. The platform leverages a sophisticated technical architecture that integrates large language models (LLMs) like GPT-4, real-time audio processing for low-latency interaction, and text-to-speech (TTS) engines that produce highly realistic voices. Key capabilities include conversational design tools, live call monitoring, and CRM integrations, allowing the AI to access external data and execute actions. It primarily targets customer support, sales development, and appointment scheduling teams, automating high-volume inbound and outbound calls. By integrating directly into business workflows, Vapi reduces operational costs and handles repetitive inquiries, allowing human agents to focus on complex issues. For businesses evaluating similar tools, a comparison of voice AI platforms is available at https://ai-plaza.io/ai/voice-ai-platforms. According to a Gartner report, AI-powered customer service solutions can reduce contact center costs by up to 30% by handling routine requests.
Key Findings
- Voice Conversations: Enables natural, human-like customer interactions through AI-powered voice calls instantly.
- Real Time Responses: Delivers immediate and accurate answers to customer inquiries without any delays.
- Easy Integration: Connects seamlessly with existing business tools and platforms for streamlined operations.
- Cost Effective: Reduces customer service expenses by automating calls and handling high volumes.
- Customizable Voices: Offers a variety of natural sounding voices to match your brand identity.
- No Coding: Set up and deploy AI voice agents with a simple, intuitive visual interface.
- Scalable Infrastructure: Handles from a few to millions of concurrent calls with reliable performance.
- Multilingual Support: Engages a global customer base by speaking multiple languages fluently and accurately.
- Call Analytics: Provides detailed insights and performance metrics from every customer conversation automatically.
- Always Available: Operates 24/7 to ensure customers receive support anytime, day or night.
Who is it for?
Sales Representative
- Lead Qualification Calls
- Follow-up Call Automation
- Post-Demo Feedback Collection
- Outbound Prospecting
- Meeting Reminder Calls
Customer Support
- 24/7 Order Status Inquiries
- Simple FAQ Resolution
- Appointment Scheduling & Changes
- Post-Purchase Feedback Calls
- Payment Reminder Calls
Healthcare Administrator
- Appointment Reminder Calls
- Patient Intake Surveys
- Post-Discharge Follow-ups
- Billing Inquiry Triage
- Preventive Care Outreach
Pricing
Pay As You Go @ $0.05/min
- Usage based call minutes
- 10 included call concurrency
- Vapi Hosting Cost
- At cost model provider cost
- 14 days call history
- 30 days chat history
Enterprise @ Contact sales/year
- Custom call minutes
- Custom call concurrency
- Volume based Vapi Hosting Cost
- Included model provider cost
- Custom data retention
- SSO