Turn conversations into revenue with AI-powered customer service automation.
What is Tiledesk?
Tiledesk is an open-source conversational AI platform developed by the Italy-based company OpenVillage. The platform is built on a multi-LLM architecture, allowing it to integrate with various AI models, including OpenAI’s GPT and Google’s Dialogflow, to power its chatbots and virtual agents. Its key capabilities include a visual conversation designer, live chat with human-agent handoff, and proactive messaging triggers. Tiledesk is designed primarily for customer service and sales teams, enabling use cases such as 24/7 customer support, lead qualification, and appointment scheduling. It integrates deeply into business workflows through connectors for popular CRM systems, helpdesk software, and communication channels like WhatsApp and websites. This integration aims to reduce operational costs by automating routine inquiries while maintaining a seamless transition to human agents for complex issues.
Key Findings
- Live Chat: Enables real-time customer conversations directly on your website for instant support.
- AI Assistants: Provides intelligent virtual agents that answer questions and resolve issues autonomously and instantly.
- Unified Inbox: Consolidates all customer messages from multiple channels into a single, manageable dashboard view.
- No-Code Builder: Allows easy chatbot creation and workflow automation without any programming knowledge or skills.
- Seamless Integrations: Connects effortlessly with popular CRM, helpdesk, and marketing tools for streamlined operations.
- Team Collaboration: Facilitates internal team communication and ticket assignment directly within the chat interface.
- Conversational Analytics: Delivers deep insights into customer interactions and agent performance with detailed reports.
- Proactive Engagement: Initiates conversations with website visitors using targeted, rule-based triggers and personalized messages.
- Mobile App: Offers full platform functionality on iOS and Android devices for support anywhere.
- Secure Platform: Ensures enterprise-grade data protection and compliance with robust security protocols and encryption.
Who is it for?
Customer Support
- High-volume inquiry handling
- Automated ticket categorization
- Multilingual support scaling
- Response quality assurance
- Post-interaction summarization
EC Store Owner
- 24/7 product Q&A bot
- Automated order issue resolution
- Personalized cart recovery
- Review sentiment analysis
- Dynamic FAQ updates
Project Manager
- Meeting minute generation
- Risk log maintenance
- Stakeholder report drafting
- Task clarification from briefs
- Communication tone checking
Pricing
Starter @ €49/mo
- 1 user included
- 5 AI Agents
- 2M AI Tokens per month
- 800 conversations per month
- Basic AI automation
- 150 Knowledge Base items
Pro @ €149/mo
- 3 users included
- 20 AI Agents
- 5M AI Tokens per month
- 3,000 conversations per month
- Advanced AI workflows
- 300 Knowledge Base items
Business @ €499/mo
- 5 users included
- 50 AI Agents
- 10M AI Tokens per month
- 5,000 conversations per month
- Built-in AI automation
- 1,000 Knowledge Base items
Enterprise @ As per your needs/one-time
- Unlimited users
- Unlimited AI Agents
- Unlimited AI Tokens
- Unlimited conversations
- Enterprise Support & SLA
- Unlimited Knowledge Base items