Cekura is an automated QA and observability platform that ensures reliable, compliant Voice AI and Chat AI agent performance, reducing deployment time and costly failures.
What is Cekura?
Cekura is a specialized automated quality assurance and observability platform designed for Voice AI and Chat AI agents, developed to help enterprises and developers rigorously test, monitor, and optimize conversational AI before and after deployment. The platform supports AI startups, healthcare technology firms, customer support teams, and enterprises building voice agents for applications such as outbound sales, clinic reception, debt collection, and recruitment. Cekura’s architecture enables pre-production scenario simulation using thousands of predefined or custom scenarios, parallel calling for rapid evaluation, and real-time monitoring of live conversations with voice-specific quality signals like gibberish detection and latency. Its customizable LLM judges and Model Context Protocol (MCP) integrations facilitate seamless workflow automation and compliance assurance. By automating manual testing and monitoring tasks, Cekura accelerates deployment from weeks to minutes while preventing costly production failures. For more on AI testing tools, visit AI Plaza’s Conversational AI reviews. For industry context, see Gartner’s report on AI quality assurance best practices.
Key Findings
- End-to-end: Supports comprehensive testing and monitoring of conversational AI
- Scenario library: Thousands of pre-built scenarios enable rapid pre-production simulation
- Parallel calling: Delivers fast, actionable evaluations through simultaneous test calls
- Real-time monitoring: Tracks live conversations with voice-specific quality signals
- Conversation replay: Allows replaying calls to troubleshoot and prevent recurring issues
- Custom LLM judges: Enables tuning AI evaluation models against real call recordings
- Automated metrics: Monitors duration, sentiment, drop-off, and success rates continuously
- Instant alerts: Sends notifications via Slack, email, or webhooks for quick response
- Platform integration: Works seamlessly with major voice AI and communication platforms
- MCP support: Facilitates instant scaffolding of integrations using AI assistants
Who is it for?
Business Owner
- Improve agent reliability
- Reduce deployment time
- Monitor production quality
- Optimize workflows
- Ensure compliance
Customer Support
- Enhance call quality
- Troubleshoot failures
- Test new scripts
- Track sentiment trends
- Receive instant alerts
IT or DX Manager
- Automate QA processes
- Integrate platforms
- Customize AI judges
- Monitor KPIs
- Support scalability
Pricing
Starter Plan @ $499/month
- Up to 1,000 test calls
- Access to pre-built scenarios
- Basic real-time monitoring
Professional Plan @ $1,299/month
- Up to 5,000 test calls
- Custom scenario creation
- Advanced analytics and alerts
Enterprise Plan @ Custom Pricing
- Unlimited test calls
- Dedicated support and integrations
- Custom LLM judge tuning and MCP support