Turn conversations into revenue with AI that sells while you sleep.
What is Tidio AI?
Tidio AI is a conversational AI platform developed by Tidio Ltd., a company founded in 2013 with offices in Poland and the United States. The platform is engineered to automate and enhance customer service and sales interactions for online businesses. Technically, Tidio AI leverages a combination of proprietary machine learning models and integrates with OpenAI’s GPT technology to power its advanced chatbots and language processing capabilities. Its key features include AI-driven chatbots that handle FAQs, a visual chatbot builder, live chat for human agents, and email marketing automation tools. The primary target users are small to medium-sized e-commerce businesses and online stores seeking to improve customer engagement without a large support team. Common use cases involve providing 24/7 instant responses to customer inquiries, qualifying leads, and recovering abandoned carts. By integrating directly with popular platforms like Shopify, WordPress, and Facebook, Tidio AI impacts business workflows by centralizing communication, increasing conversion rates, and reducing the operational burden on human support staff. For a comparison with similar tools, visit https://ai-plaza.io/ai/customer-support-chatbot. Further technical details on its AI implementation can be found in Tidio’s official documentation on their website.
Key Findings
- Live Chat: Engages website visitors instantly with AI-powered responses to boost conversion rates.
- Sales Automation: Identifies and qualifies leads automatically to streamline your sales pipeline and increase revenue.
- Customer Insights: Analyzes chat conversations to reveal valuable trends and improve overall customer service strategies.
- Conversational Analytics: Tracks key performance metrics to measure chatbot effectiveness and optimize ongoing engagement efforts.
- Seamless Integration: Connects effortlessly with popular platforms like Shopify and WordPress for a unified workflow.
- Multichannel Support: Manages customer interactions across email, Messenger, and Instagram from one central dashboard.
- AI Training: Learns from your specific business data to provide accurate and brand-consistent automated answers.
- Triggered Messages: Initiates proactive chats based on user behavior to capture leads at key moments.
- Team Inbox: Organizes all human and AI conversations in one shared place for collaborative support.
- Chat Widget: Customizes the look and placement of the chat button to match your website.
Who is it for?
EC Store Owner
- Product descriptions
- Customer query handling
- Abandoned cart messages
- Review response
- Upsell suggestions
Customer Support
- 24/7 first response
- Ticket summarization
- Multilingual support
- Policy explanation
- Feedback categorization
Marketer
- Ad copy variations
- Email campaign drafting
- Landing page copy
- Social media replies
- Content ideation
Pricing
Starter @ $24.17/mo
- 100 Billable conversations
- 50 Lyro AI Agent conversations (one-off)
- 100 Flows visitors reached
- Live chat & Ticketing
- Basic analytics
Growth @ Starts at $49.17/mo
- From 250 Billable conversations
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
Plus @ Starts at $749/mo
- Custom Billable conversations
- Departments
- Multiproject
- Custom branding
- Dedicated Success Manager
Premium @ Contact for pricing
- Custom Billable conversations
- From 3,000 Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing
- AI insights & CSAT
Lyro AI Agent @ Starts at $32.50/mo
- From 50 Lyro AI conversations
- Human handoff
- Customizable communication style
- Knowledge-based responses
- Available as a stand-alone product
Flows @ Starts at $24.17/mo
- From 2,000 visitors reached
- Collect data
- Quote request
- Handle missed conversations
- Available as a stand-alone product