WhatsApp CRM that turns conversations into sales, automatically.
What is Rasayel?
Rasayel is a customer communication platform that centralizes business messaging within a single workspace. It connects a company’s WhatsApp Business account directly to its internal systems, enabling teams to manage all customer conversations from one interface. The tool is designed to organize chats, automate routine interactions, and facilitate team collaboration on customer inquiries.
The system operates by integrating with WhatsApp’s official Business API. Users interact with it primarily through a web dashboard where they can view, assign, and respond to incoming messages from customers. The platform provides tools for crafting templated responses, setting up automated welcome messages, and using shared team inboxes to handle high volumes of conversations efficiently. According to the team behind the official website, its core function is to streamline messaging operations without requiring users to switch between multiple applications.
Key Findings
- WhatsApp Integration: Seamlessly connects with WhatsApp to manage all customer conversations from a single unified inbox.
- Unified Inbox: Brings messages from WhatsApp, Instagram, and other channels into one easy-to-view conversation stream.
- Team Collaboration: Assign conversations, use internal notes, and collaborate efficiently to resolve customer queries faster.
- Automated Responses: Uses smart templates and quick replies to answer common questions instantly, saving valuable time.
- Conversation Labels: Organize and categorize chats with custom labels for better workflow management and priority handling.
- Performance Analytics: Track team performance and customer response metrics with detailed, actionable reports and insights.
- Message Broadcasting: Send bulk promotional or notification messages to your customers directly through the platform.
- Contact Management: Store and manage customer details, history, and tags all in one central location.
- Smart Routing: Automatically directs incoming conversations to the most appropriate team member based on set rules.
- Secure Platform: Ensures your business communications and customer data are protected with enterprise-grade security measures.
Who is it for?
Sales Representative
- Lead qualification
- Follow-up automation
- Meeting scheduling
- Team coordination
- Feedback collection
Customer Support
- FAQ automation
- Ticket triage
- Order status updates
- Recall management
- Customer onboarding
Restaurant Owner
- Table reservations
- Daily specials broadcast
- Feedback requests
- Staff shift management
- Takeaway order confirmation
Pricing
Free @ $0/mo
- Free 7-day trial
- No credit card needed
- Free migration
- Free support
Starter @ $49/mo
- Shared Team Inbox
- Secure & Encrypted
- Notifications
- Chatbot & AI
- Sales Sequences
Pro @ $99/mo
- Everything in Starter
- AI information capture
- WhatsApp Flows (forms)
- Pipedrive Integration
- HubSpot Integration
- GraphQL & Rest API
Enterprise @ Custom/one-time
- Everything in Pro
- Salesforce Integration
- Personalized notifications
- Organized inbox
- Assignments
- Private team notes