Automate customer support with AI that learns from your knowledge base instantly.
What is Desku?
Desku is developed by a specialized team focused on creating AI-driven customer support automation solutions. The platform leverages a proprietary AI model, trained on extensive customer service interactions, to understand and process support tickets with high accuracy. Its core capabilities include automated ticket categorization, intelligent response suggestions, and multi-channel support integration across email, live chat, and social media. Desku is primarily targeted at small to medium-sized businesses and support teams seeking to streamline their helpdesk operations. Use cases range from automatically resolving common customer inquiries to efficiently routing complex issues to human agents. By integrating directly into existing business workflows, Desku reduces average response times and agent workload, allowing teams to focus on higher-value interactions.
Key Findings
- Customer Support: Handles inquiries instantly with AI, reducing response times and boosting satisfaction significantly.
- Ticket Management: Organizes and prioritizes support tickets automatically, ensuring no customer request is ever missed.
- Live Chat: Provides real-time conversational assistance to website visitors, converting more leads into loyal customers.
- Knowledge Base: Instantly surfaces relevant help articles and documentation for both agents and customers alike.
- Sentiment Analysis: Detects customer emotions and frustration in messages, allowing for proactive and empathetic support.
- Workflow Automation: Streamlines complex support processes with custom rules, saving hundreds of operational hours monthly.
- Multi-Channel Inbox: Unifies conversations from email, social media, and chat into one single, manageable dashboard.
- Performance Analytics: Delivers actionable insights with detailed reports on team efficiency and customer service quality.
- AI Training: Learns continuously from your data and past interactions to provide increasingly accurate responses over time.
- Seamless Integrations: Connects effortlessly with popular CRM, e-commerce, and communication tools you already use daily.
Who is it for?
Customer Support
- Ticket Triage and Routing
- Automated Response to FAQs
- Sentiment Analysis for Escalation
- Generating Knowledge Base Articles
- Summarizing Customer Interaction History
Marketer
- Generating Ad Copy Variations
- Analyzing Campaign Performance Reports
- Creating Personalized Email Content
- Competitor Content Gap Analysis
- Social Media Sentiment Tracking
Project Manager
- Automated Meeting Minutes
- Risk Log Updates
- Generating Status Report Drafts
- Stakeholder Communication Drafting
- Task Description Clarification
Pricing
Startup (Monthly Billing) @ $62/mo
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations
Team (Monthly Billing) @ $92/mo
- Unlimited Shared Inboxes
- Chatbot Builder
- Limited Ticket Automation
- Integrations including Shopify & WooCommerce
- Whitelabel & CNAME
- Custom Apps
Business (Monthly Billing) @ $112/mo
- 10 Ticket Automation
- 5000 Active Bot Users
- SLA
- Webhook Access
- Integration: Facebook, WhatsApp, Instagram, Telegram, Slack, AirCall
- Ticket Collision
Startup (Annual Billing) @ $50/mo
- 5 Shared Inboxes
- Unlimited Contacts
- 1 Live Chat Widget
- Ticket Tags & Notes
- Chatbot Builder
- Limited Integrations