Turn customer feedback into actionable product insights instantly.
What is Gleap?
Gleap is developed by a European team focused on creating practical AI tools for customer support and product development. The platform leverages a combination of proprietary algorithms and integrates with leading large language models like GPT-4 to analyze user feedback and automate responses. Its core capabilities include in-app bug reporting with screen recording, feature request management, and a centralized widget that consolidates helpdesk, chats, and surveys. This makes it particularly valuable for product managers, UX researchers, and customer success teams in SaaS companies. By embedding directly into digital products, Gleap captures contextual user feedback and bug reports, which streamlines the workflow from issue identification to resolution in tools like Jira or Slack. This integration significantly reduces ticket resolution time and provides actionable product insights, directly impacting customer satisfaction and product roadmaps.
Key Findings
- AI Assistant: Provides instant customer support and answers complex queries around the clock.
- Bug Reporting: Captures user feedback and technical issues directly from your application screen.
- Feature Requests: Collects and prioritizes product ideas from users through an intuitive widget.
- User Insights: Analyzes feedback trends to reveal actionable data for strategic product decisions.
- In-App Chat: Enables real-time communication between your team and users without context switching.
- Session Replays: Records user interactions to visually understand pain points and improve UX.
- Integrations Hub: Connects seamlessly with popular tools like Slack, Jira, and Intercom for workflows.
- Crash Reporting: Automatically detects, groups, and notifies you of application errors in real-time.
- Sentiment Analysis: Measures user happiness and identifies frustration points from all collected feedback.
- Performance Monitoring: Tracks application health and user experience metrics to proactively prevent issues.
Who is it for?
Project Manager
- Project status tracking
- Meeting minute summarization
- Resource allocation overview
- Risk log maintenance
- Stakeholder report generation
Customer Support
- Ticket categorization and routing
- FAQ and knowledge base search
- Customer sentiment analysis
- Response template application
- Escalation summary creation
Startup Founder
- Investor update drafting
- Competitor analysis synthesis
- User feedback aggregation
- Pitch deck data preparation
- Operational bottleneck identification
Pricing
Hobby plan @ $39/mo
- 1 team member
- 1 project
- Shared Inbox
- In-app bug reporting
- Operating hours
- Kai chatbot
Team plan @ $149/mo
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
- API access
Enterprise plan @ $999/mo
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
- API access